All returns are subject to approval by a store manager.
Please contact us before returning an item, for return instructions. All product returns are charged a 20% restocking fee based on the cost of the actual product purchased. Shipping costs are non-refundable.
We do our best to provide accurate data on all of our products. However, if a typographical error does arise Pepperell Braiding Company reserves the right to cancel the order and / or at our discretion refund the appropriate amount of compensation related to the volume of product involved. Refunds will not exceed the value of the product involved.